The Senior Manager of IT and Cybersecurity manages and maintains the ongoing Museum Information Technology experience by proactively supporting various constituencies and working within a well-defined IT management framework. The Senior Manager of IT and Cybersecurity meets organizational goals with a technology-driven strategic vision to accomplish new and diverse challenges and a hands-on approach when necessary to support and maintain the existing IT environment. The Senior Manager of IT and Cybersecurity is responsible for the overall planning, organizing, and execution of all IT functions at the museum.
Responsibilities include, but are not limited to:
Leads development and implementation processes for the organization’s IT systems and department.
Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
Analyzes IT infrastructure and systems performance to assess the budget, operating costs, productivity levels, upgrade requirements, and other metrics and needs.
Oversees security of systems, network equipment, servers, websites, applications, phone system, and parking kiosk system, including monitoring campus residence network.
Develops and maintain relationships with external IT vendors and service providers.
Manage all hardware and software evaluations and maintain vendor contracts.
Function as a primary liaison to Managed Service Provider, escalating issues where necessary while working under vendor directives.
Develop the strategy, goals, and objectives for the information security training, education, and awareness program.
Convey basic user training of essential business functions including authentication, connectivity, email, collaboration, phone system, and museum management software.
Oversee a variety of user devices ranging from PCs, printers, scanners, and virtual desktops to tablets, and mobile phones.
Safeguard information system assets by identifying and solving potential and actual security problems.
Protects the system by defining access privileges, control structures, and resources.
Recognizes problems by identifying abnormalities and reporting violations.
Determines security violations and inefficiencies by conducting periodic audits.
Upgrades system by implementing and maintaining security controls.
Keeps users informed by preparing performance reports and communicating system status.
Maintains quality service by following organization standards.
Maintains technical knowledge by attending educational workshops and reviewing publications.
Performs other related duties as assigned.
Associate degree in computer science required; bachelor’s or master’s degree preferred, or relevant work experience.
At least 10+ years of experience managing an IT department.
A+, CCENT, or equivalent introductory-level industry certification required.
Microsoft MCSE, Cisco CCNA/CCDA preferred.
Security+, GSEC, CISA or equivalent security certification preferred.
Demonstrated knowledge with TCP/IP, DNS, DHCP and IP routing protocols.
Demonstrated knowledge of Wi-Fi, RFID, and other enterprise wireless technologies
Ability to perform basic management duties of a network switch, router, and firewall
Ability to effectively patch/tone/trace/create Ethernet cabling for network drops and patch cabling, switchport VLAN assignments and identify proper use thereof.
Familiarity with supporting a corporate messaging environment such as Microsoft Exchange
Comfortable with supporting Mac and PC operating systems (Windows Server 2016+); some Linux possible.
Ability to meet a flexible work schedule including some evenings and weekends.
Able to multitask, meet deadlines, and problem-solve while working under pressure.
Excellent verbal and written communication skills.
Proficient in the latest technology for IT systems and management.
Excellent organizational skills and attention to detail.
Excellent analytical and management skills.
Excellent customer service and interpersonal skills, interpreting technical requests from non-technical users.
Through understanding of IT and practical applications to support the company’s goals.
Museum/cultural institution prior experience a plus